Please reach us at baxterpetsitting@gmail.com if you cannot find an answer to your question.
We offer a range of services including dog walking, feeding, playtime, overnight stays, administering medications, and special care for pets with medical needs. Please check our services page for a full list and descriptions.
By contacting us directly via phone or email. We recommend booking in advance to ensure availability, especially during peak times.
Yes, both our pet sitters are insured and bonded to provide you with peace of mind that your pets and home are protected.
Our pet sitters are experienced and trained in animal care. They have certifications in pet first aid, CPR, pet safety and some have specialized training for handling pets with medical needs.
We follow strict safety protocols, including but not limited to, emergency preparedness plans, and adherence to your pet’s specific care instructions. We also provide regular updates and are available for communication throughout the pet-sitting period.
Please provide detailed instructions for your pet’s care, including feeding schedules, medication details, and any special needs. Ensure that your home is accessible, and leave contact information for your veterinarian and a backup contact person.
Yes, we encourage a meet-and-greet before the start of the service to introduce your pet to the sitter, discuss your pet’s needs, and ensure that you’re comfortable with the sitter. Our meet and greets are complimentary.
In the event of an emergency, our sitters are trained to handle various situations. They will contact you immediately and follow your instructions, and they will also take your pet to the vet if needed.
While we strive to accommodate last-minute bookings, availability may be limited. It’s best to book as early as possible to ensure we can meet your needs. There is a surcharge for bookings within 24 hours of needed care.
We can accommodate pets with special needs or medical conditions. Please provide detailed information about your pet’s requirements, and we will ensure that our sitters are prepared to handle them.
Yes, we provide regular updates, including photos and notes about your pet’s activities and well-being. You can also communicate with your sitter via phone or messaging during the pet-sitting period.
Our sitters are trained to manage various pet behaviors. If your pet has specific behavioral issues, please inform us in advance so we can ensure the sitter is prepared and can address any concerns appropriately.
Rates vary depending on the services required and the duration of care. For detailed pricing information, please refer to our pricing page or contact us directly. Payment is typically due after the service is completed. If you're planning to be away for an extended amount of time, 6+ days, we require a half deposit up front.
Keys to your home will be securely collected during our pre-service consultation or as arranged prior to the start of services and are stored in a locked cabinet, accessible only to authorized sitters. Access will be provided according to the agreed schedule, and in emergencies, sitters will handle situations promptly and notify you. Keys will be returned at the end of service or as otherwise arranged. In the rare event of a lost key, we will address the issue immediately. We prioritize security and discretion, ensuring all doors are locked and keys are not shared. Please update us promptly if access details change.
If you plan to give us access to your home via keypad/garage code, we always require a key that can be found in case of emergency or if the power goes out, that way we are able to access the home in the event the door will not open with keypad/garage code.
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